Friday, April 29, 2005

Carphone Warehouse are Evil

Never buy anything from the carphone warehouse. I decided the other week to change my contract. They told me it would take 10 days- fair enough. However my phone was supposed to be connected 3 days ago. My orange phone has been disconnected- I have no mobile phone- I'm going nuts!!! So far I reckon I have spent at least an hour and a half phoning various call centres, being sent from pillar to post and so far my phone still doesn't work- grrrrr!!! I never knew how many incompetent people there are working in call centres! The standard phone call seems to be me listening to some automated message for about 5 minutes, then being put on hold to listen to awful on hold music (although the last one gave me Sheryl Crow to listen to - not great but definitely an improvement on all the other stuff), then I finally get through to someone, explain the situation, then they hum and hare over which department I should be put through to, only to be put through another automated voice message, then put on hold again- more ghastly music, then finally to speak to another human being as incompetent as the first who suggests I go back and phone orange, then I point out that I no longer have an account with orange, then I get put through to Carphone warehouse O2, more of that delightful on hold music, finally get through to someone, explain the whole situation again and to be told that there was a technical fault, they will try to get my phone sorted as soon as possible and the best advice they can give me is to turn my phone off and check it every hour in case my phone is sorted. Oh and of course, they are very sorry. So far I have had 4 or 5 conversations that have gone like this. Oh what joy.

AAAHGGGGGHHHHHHHHHHHH!!!!!!

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